szgy.org
Created: |
the following settings, please make sure to update your changes.
| merged |
StateDefault = "open";
| pending auto close- |
- Open Ticket Request System
StateDefault = "new";
| pending reminder |
StateDefault = "open";
| new |
| open | |
Language:
Changed: |
You want to default states in your otrs. The default states are:
malfunction. The default states must be updated in the Sysconfig. In the
When you change these names in the web frontend, your system starts to change |
change
Votes: |
StateDefault = "closed successful"; Ticket::Frontend::AgentTicketPhone-> StateDefault = "open";
OTRS Framework::Configuration[..]
Ticket::Frontend::AgentTicketEmail-> StateDefault = "open";
Ticket::Frontend::AgentTicketPriority-
Ticket::Frontend::AgentTicketClose-> StateDefault = "pending reminder";
StateDefault = "closed successful";
Ticket::Frontend::AgentTicketOwner-> StateDefault = "open";
Ticket::Frontend::AgentTicketBounce-
Ticket::Frontend::AgentTicketPending-> Ticket::Frontend::AgentTicketForward-
Ticket::Frontend::AgentTicketClose-
Ticket::Frontend::AgentTicketPriority-> | closed successful |
Ticket::Frontend::AgentTicketResponsible-
Ticket::Frontend::AgentTicketResponsible-> | pending auto close+ |
Ticket::Frontend::AgentTicketOwner-
Ticket::Frontend::AgentTicketBounce-> Ticket::Frontend::AgentTicketCompose-
Ticket::Frontend::AgentTicketPending-
Ticket::Frontend::AgentTicketCompose-> StateDefault = "open";
Ticket::Frontend::CustomerTicketZoom-
Ticket::Frontend::AgentTicketForward-> StateDefault = "closed successful";
Ticket::Frontend::CustomerTicketMessage-
Ticket::Frontend::CustomerTicketMessage-> StateDefault = "open";
Ticket::Frontend::AgentTicketEmail-
Ticket::Frontend::CustomerTicketZoom-> | removed |
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